Privacy Policy

Effective Date: 01.08.2024

This Privacy Policy describes how Everything s.r.o., doing business as RAFFKERS ("we", "us", or "our"), collects, uses, and shares information about you when you participate in our contest-based raffle competitions ("Raffle") through the Telegram bot, Telegram channel, and/or Telegram mini app (collectively referred to as "the Platform").
We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. Please read this Privacy Policy carefully to understand how we collect and use your information.

1. Introduction

1.1 Personal Information: When you participate in our Raffle, we may collect the following personal information:

Contact details: Your Telegram username, email address, or other contact information provided for prize delivery.
Shipping information: If you win a physical prize, we may collect your shipping address to facilitate delivery.
Payment information: If you win a monetary prize, we may collect your $USDT wallet address to process the payment.

1.2 Transaction Information: We may collect details related to your transactions on the Platform, including purchases made with Telegram Stars, ticket purchases, and any actions taken to enter the Raffle (e.g., answering questions, referring friends).

1.3 Usage Information: We may collect information about how you use our Platform, including:

Interaction with the Telegram bot, mini app, or channel.
Game participation (e.g., spin-a-wheel mini-game).
Entry methods, such as referrals or answering questions.

1.4 Device and Technical Information: We may collect device-specific information when you use the Platform, including your IP address, device type, operating system, and other technical data.

2. How We Use Your Information

2.1 To Administer the Raffle: We use your personal information to manage your participation in the Raffle, including:

Processing entries and determining eligibility.
Contacting winners and delivering prizes.
Managing free ticket distributions through referrals and mini-games.

2.2 To Facilitate Payments: We use your payment information to process transactions related to the Raffle, including ticket purchases and prize payments. Transactions are conducted in Telegram Stars or $USDT tokens, as described in our Terms & Conditions.

2.3 To Improve the Platform: We use usage information to monitor and improve the performance of our Platform, ensuring that it runs smoothly and securely.

2.4 Legal Compliance: We may process your information as required by law, including to comply with legal obligations, resolve disputes, and enforce our agreements.

3. Sharing Your Information

3.1 With Third-Party Service Providers: We may share your personal information with third-party service providers who assist us in operating the Platform, such as delivery services for physical prizes (e.g., DHL) and payment processors for transactions involving Telegram Stars.

3.2 With Telegram: We share transaction-related information with Telegram as necessary for the use of Telegram Stars, including in cases where you initiate a payment dispute using the /paysupport command. Telegram handles these transactions under the Telegram Stars Terms of Service.

3.3 With Legal Authorities: We may disclose your information to legal authorities if required by law or if we believe such disclosure is necessary to protect our rights, comply with a legal obligation, or safeguard the security of our Platform and users.

3.4 Public Disclosures: If you win a Raffle, your Telegram username may be published on the Platform as part of our winner announcement process. This is limited to your public-facing username, and no other personal details will be shared without your consent.

4. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including the administration of the Raffle, compliance with legal obligations, dispute resolution, and enforcement of our agreements. If you choose to delete your Telegram account, any associated personal data will be deleted or anonymized unless retention is required by law.

5. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access: You can request a copy of the personal data we hold about you.
Correction: You can request that we correct or update your personal data if it is inaccurate or incomplete.
Deletion: You can request that we delete your personal data, subject to certain legal limitations.
Objection: You can object to the processing of your personal data under certain circumstances.

To exercise any of these rights, please contact us at legal@raffkers.bot. We will respond to your request within the timeframes required by law.

6. Data Security

We take the security of your personal information seriously and implement reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, disclosure, or alteration. However, please note that no method of data transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. International Transfers

Your personal data may be transferred to, and processed in, countries other than your country of residence. These countries may have different data protection laws than your own. We ensure that appropriate safeguards are in place to protect your data when it is transferred internationally, in accordance with applicable data protection laws.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we will notify you of significant changes by email or through the Platform. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: legal@raffkers.bot
Registered Address: Everything s.r.o., Plzenska 3350/18, Prague 5, 15000, Czech Republic